SHOP FAQ:

Can I visit the store in-person? Can I pick up my plants?

At this time we are operating online for delivery only! We always provide pictures of exact plants prior to delivery, and if you'd like to see a particular plant just shoot us an email. 

What’s your return policy?

Our Return, Refund and Exchange Policy can be found here!

I saw a cool plant you posted on Instagram! Can I put it on hold?

Unfortunately, we do not offer HOLDS without payment. If you’d like to see a plant first, we encourage emailing us to get a picture. Plants are reserved upon payment and subject to limited availability.

DELIVERY + ONLINE ORDERS FAQ:

Where do you deliver?

We deliver anywhere within Toronto and part of the GTA including: Etobicoke, North York, and Scarborough!

I'm outside of your delivery radius -- how much will it cost?

Please email us at info@dynastyplantshop.com with your address to request a custom delivery quote.

Am I able to book a specific delivery time / How will I know what time my order will arrive?

Our delivery window is between approx. 12 - 7 PM. If you have a time-sensitive delivery (i.e. for an office that closes at 5 PM), please us know in the note section during checkout, or via email at info@dynastyplantshop.com

I missed my delivery! Now what?

If you’d like to reschedule your missed delivery, there is a $20 fee for another delivery attempt. 

I won’t be home – can you leave my order on my doorstep/lobby/outside my unit door?

Yes we can! Orders are delivered to-the-door of the building or unit (provided it is accessible). Please note that customers accept the responsibility of packages left unattended once delivered. Additionally, we can only accommodate this request for outdoor drop-offs when the weather is consistently above 10°C.

Can you bring the plant inside for me on arrival?

Yes we can! However, beyond-the-door delivery and placement is subject to additional service fees. Contact us to get a quote and add this to your order.

My order was a gift -- will I be notified once it's been delivered?

Only upon request – this can be requested over email with with your Order # at info@dynastyplantshop.com

Can I order a specific plant that isn’t on your website?

If you have a custom request, please email us at at info@dynastyplantshop.com to see if this is something we can source for you.

If it’s for a plant you’ve seen us carry before: we typically restock and receive new plants on a weekly basis, so we recommend checking the website or Instagram to see if an item has been restocked.

Can you alert me when a specific plant/item has been restocked?

Unfortunately, no–but we are working on this!

SERVICES FAQ:

Can I send a picture for help with my plants care? 

We are always happy to help our customers with plant care or troubleshooting potential health issues! Please send your inquiries to at info@dynastyplantshop.com with as much information as possible (i.e. proximity to light source, window directions, watering, does the pot have drainage etc.) and provide photos. 

How do your design services work? Do you do in-home visits?

We offer site/in-home visits, consultation, and custom proposal with a selection of options and pricing info. Plants, planters, repotting services, delivery, and/or installation services are all priced separately. Get in touch!

Can you (re)pot my plants for me? Even with a pot not from your store? Can you (re)pot my plants at my house?

Yes! We do offer (re)potting services and price based on the current size of the plant (diameter of pot in inches). Please note that turnaround is approximately 1 week to schedule these services. 

Get in touch to get a quote for a site visit: please email info@dynastyplantshop.com with any on-site (re)potting inquiries.

PLANT FAQ:

My plant doesn’t seem to be doing well after I brought it home. What should I do?

It is common for plants to go through an adjustment period as it gets used to its new environment; however, please send photos to info@dynastyplantshop.com within 7 days of purchase as we are unable to process exchanges/returns beyond that. Pre- order plants are final sale, but we can still troubleshoot any plant care questions!

I’m looking for a tall plant to put in a low light. What are my options?

Sansevieria aka Snake Plants, or ZZ Plants are hardy and the most low-light tolerant plants. They are slow growers – so it’s best to ‘start large’ at the size you want. Although they can adapt to ‘low-light’ this doesn't mean ‘no light’ as all plants require light to grow!

How do I know that there’s enough light for the plant I want? Does the direction of my windows really matter?

Lighting is the most important factor in keeping your plant happy and healthy. Some plants require very bright direct light, while others can adapt to lower light. The best place to start when determining which plants are best for your space, is to assess your window direction. Note that obstruction (via buildings blocking the light, etc. will affect the intensity).

•  South and West facing windows receive the strongest and longest duration of sunlight. Some plants best suited for this window direction are:
• Cacti and Succulents
• Ficus
• Bird of paradise
• Citrus and other fruit bearing plants

•  East facing windows receive morning light, that is not particularly strong. Some plants best suited for this window direction are:
• Philodendron
• Dracaena
• Prayer plants
• Alocasia

• North facing windows receive indirect light, with zero direct sunlight. Some plants best suited for this window direction are:
• Peace lilies
• ZZ plants
• Sansevieria
• Pothos

How far back from the window can I put my plant?

This depends on your window direction and the plant in question. Each plant on our website has a guide as to where their ideal placement should be. If you’re unsure about how far from a window your plant can go– send us a picture of your space to info@dynastyplantshop.com and we’ll be happy to help you find the right spot!

Help! There are splits and/or tears in my Bird of Paradise! What’s going on?

Splits and tears are natural with Bird of Paradise as it allows wind to pass through its leaves to prevent damaging the plant.

Help! What are your options for: Low-light spaces? Pet-friendly plants? Beginner-friendly Plants?

Check out our Collections / Plant Guide section for more information!

Still can’t find the answer to your question?

Email us at info@dynastyplantshop.com!